Engage. Register. Reward.
From player registration to real-time rewards, our marketing tools empower casino operators to build deeper, more personalised connections with their players. Cashless technology and automated tracked play provide unmatched player data. The challenge? Leveraging it effectively.
Our reporting tools help operators understand players on a detailed, individual level. Paired with our marketing tools, you can register, identify, communicate, and reward players at the perfect moment – enhancing engagement and driving loyalty.
Effortless player onboarding
drMember simplifies player registration with an accessible interface. Passport and ID scanning pre-populates fields, while our integrated camera ensures every registration is quick and easy – even if a player’s ID doesn’t include a photo. drSelfRegistration allows players to register themselves in under two minutes.
Operator benefits
- Reduces registration time and staff involvement
- Staff only need to validate registration and print cards
Automated, integrated system-driven access control
drGate is more than advanced access control, it’s a powerful engagement tool. Through automated, system-driven access and footfall management, it gives you a key touchpoint to surprise and delight players the moment they arrive at your casino and when they leave.
Power features
- Track carded and non-carded player access
- Quick ‘Tap and Enter’ or ‘Scan and Enter’ using our built-in RFID reader or drApp
- Reward and communicate with players via our integrated 8.8” drScreenUltra interface
- Programmable and tailored ticket printing
Player self-service made simple
drKiosk puts control in your players’ hands, letting them the freedom to personalise their experience. This fully configurable, multi-lingual self-service terminal lets them manage their own account, check their cash, credits, and loyalty balances, redeem vouchers and rewards, and review raffle tickets, all from on central hub.
Power features
- Improves operational efficiency by reducing manual workloads
- Integrated data-driven engagement for targeted marketing and loyalty
- Fully customisable interface via drMediaManager
- Convert points to instant promotional credits
- Order food and drinks, and shop for gifts using points or credits
Amplify player engagement
drScreenFull connects directly with a slot machine’s touchscreen, transforming it into an interactive player engagement tool. drScreen Ultra pushes player interaction even further. With its sharp 1280x320 resolution and 8.8” multi-touch screen with built-in NFC and RFID card reader, dr ScreenUltra is the largest player tracking unit it the world.
Operator benefits
- Stream videos, stills, and live TV directly to player screens
- Jackpots can be viewed on the top screen and jackpot hits on the bottom slot screen
- Real-time player and operator information is instantly available, displayed on-screen whenever needed
- Full cashless functionality with RFID ‘Tap and Play’ and drPlayerApp ‘Scan and Play’
- Extended multi-currency and multi-language options
Reward and retain players
drPlayerTracking offers a full suite of player loyalty and tier options, helping you to personalise interactions and reward players in the most effective way possible.
Operator benefits
- Real-time gameplay data analysis from anywhere
- Manage loyalty program tier rewards (up to 8 tiers)
- Tailored loyalty bonuses and mystery jackpots
- Stream promotional content, special offers, and jackpots directly via drScreenUltra or drScreenFull
Target the right players at the right time
Our segmentation module offers a wide range of fields and data-gathering options. It gives operators a rich repository from which to decide what product, message, or reward to offer players – and when to offer it.
Data gathering options beyond gameplay activity include:
- Frequency of casino visits
- Visits to specific EGMs or tables
- Cash desk transactions
- Number of player registrations
Content delivery, simplified
drMediaManager lets operators design, schedule, and stream content – static images, video footage, live TV, promotional messages, and jackpots. Stream content directly to a slot machine top screen, player tracking unit display, slots and table jackpot displays, or overhead casino displays like TVs or LED video walls.
Power features
- Centralised remote content management for individual casinos, groups, screens, or monitor types
- Customise screens to match your casino’s brand identity and player tiers
- Configure tier benefits and translations for multilingual engagement
- Easily deploy progressive jackpot packages and advertisements
- Build, export, and deploy media packages in standard formats for seamless integration
- Access via modern browsers with single sign-on support
Operator benefits
- Easily schedule content, specifying what plays, when, and where
- Streamline marketing and communication with instant remote updates to all casino screens
- Deliver targeted content to the right screens, at the right times
- Centralised control means no need for on-site updates
Get players talking
drScreen enhances the in-game experience, letting players ‘screen grab’ any win or jackpot and instantly post it to X or Facebook. Operators can configure and schedule jackpot and ‘big win’ trigger values, and drScreen will post them to social media from your venue account in real-time.
Drive player engagement with bonuses
Bonusing is one of the most effective ways to reward players. Unmatched anywhere in the world, our bonusing promotions give operators an unrivaled opportunity to ensure players feel welcome, cared for, and truly valued.
Power features
- drBonusReel game trigger bonuses are based on pre-defined player bet or loss values
- Configurable return-to-player, pay table, and reel graphic
- Players can be rewarded with cash, free play, or vouchers
Operator benefits
- Reward individual players, specific gaming floor areas, individual loyalty card tiers, and special events or promotions
- Real-time gameplay tracking during bonus sessions
- Run comparative reports after each bonus session
- Ideal for promoting new games, events, hotels, and food or beverage offers
Central hub for player incentives
Built for modern casinos, drRewards is a web-based application that gives operators full control over player incentives and promotions. From a single consol, teams can create raffles, issue and redeem vouchers, run targeted promotions, and operate mystery jackpots, all backed by granular audit, role-based controls.
Power features
- Secure web-based access from anywhere
- Wizard-based interface that removes the need for multiple systems
- Compact dashboard with key KPIs like sign-ups, upgrades, downgrades, and ‘quick actions’
- Shortcuts provide easy access to common tasks – no searching required
- Easily create, assign, and configure raffles and vouchers through a step-by-step wizard
- Supports a wide range of promotional types, from first-use and game activity to additional points
- Flexible reward options including cashless transfers, credit bonuses, raffle tickets, and drScreen awards, or even no payout
Operator benefits
- Simplified reward management with with no need to juggle separate tools
- Tailor promotions to specific player segments with ease
- Consistent reward delivery across single or multi-site operations
- Secure, scalable, and future-ready, built to evolve with your promotional strategies
Keep players coming back
Just like bonusing, drRaffle amps up the excitement, giving players raffle tickets to reinforce that winning feeling.
Operator benefits
- Customise your own ticket design
- Set earning criteria and thresholds
- Define ticket allocation limits
Reward players with free play credits
Our free play and voucher module, lets operators send free play credits directly to a player’s slot machine. Set expiration dates and options like ‘play cash first’. Credits can be loaded onto the player’s card or printed as a ticket.
Turn up the heat with slot tournaments
drTournament lets operators link selected slot machines for a pre-determined time and host competitive tournaments between players. Player rankings can be displayed on connected machine screens during and after the tournament.
Operator benefits
- Assign up to 256 slots machines to a single tournament
- Transfer free play credits to any tournament machine regardless of manufacturer, model, denomination, or game
- Progressive jackpots stay active throughout the tournament
Track junket organiser performance
Our junket module mirrors our player tracking module in terms of its functionality. The main difference is how the junket organiser is tracked and compensated.
Operator benefits
- Set the commission structure based on points earned, play percentage, or rates
- Allocate multiple junket groups to a single organiser
